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Shipping Info

Shipping Rates & Order Fullfilment

We ship orders via the following:

  • Continental U.S. (Lower 48): Packages ship either FedEx, FedEx Smart Post, UPS, UPS Sure Post or USPS.
  • U.S. Overseas: USPS Priority Mail is used for shipping to APO boxes, Hawaii, Alaska, U.S. Virgin Islands and Puerto Rico. These destinations require additional shipping charges. A customer service representative will contact you via email for your approval of these charges. Please allow additional processing time for the order.
  • We currently do not ship any order outside of the United States.

Free Ground Shipping

FREE Ground Shipping on all qualifying commercial floor mat orders.

  • Applies To Commercial Mats orders of $100 or more
  • A flat fee of $13.95 applies to any commercial mat order below $100

* Exemptions:

  • Free ground shipping within the continental United States only
  • Offer excludes Alaska, Hawaii, and US Territories
  • Orders including non-commercial mats will calculate standard shipping costs for those items only
  • UPS or FedEx 3-Day, UPS or FedEx 2nd Day & UPS or FedEx Next Day will require additional shipping charges

Order Fulfillment Information

We strive to ship all orders promptly; however we occasionally have items which are on backorder from our manufactures. In the event of an item being backordered, we will hold the order and notify the customer of status via email or phone. Please provide accurate email/phone information so our Customer Service Department can efficiently communicate with you.

  • Orders received Monday thru Friday before 1:00pm CST will be processed the same day
  • Orders placed on Saturday or Sunday will be processed next business day
  • Orders placed on a holiday will be processed business day
  • Allow 1 to 5 days for shipping of your order from our warehouses. This does not apply for any custom matting orders and delivery time to your location.

If there are any questions about shipping, please contact us. All of us at FloorMatShop.com strive to make your shopping experience easy and enjoyable!

Payment Process

Your credit or debit card will not be charged until your item(s) is shipped, at which time we will email you tracking information.

Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account.

Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank or credit card.

Returns

Returns & Exchanges

Thank you for choosing FloorMatShop for your floor matting & carpeting needs. We hope you are satisfied with your order and you continue to shop on FloorMatShop in the future. To ensure customer satisfaction, we would like you to look over the following return policies.

Upon receiving your order please do the following before opening the items:

  • If shipment parcel(s) shows signs of shipping damaged, please have the parcel carrier make notes of any parcel(s) damage at the time of delivery.
  • Check the item(s) for any visual delivery damage or defects in the item(s) original packaging.
  • Make sure the item is what you expected before opening the package.
  • If you ordered multiples of one item, open only one package and make sure you like it before opening all of the packages.

If you are for any reason unsatisfied, please read the following and fill out the Return Authorization Form.

  • The Return Authorization Form must be filled out within 5 days of receiving the items.
  • Items must be returned in new unused condition.
  • A 20% service charge may be applied to all returned items falling under the first 5 day period.
  • After 5 days, a 20% - 30% restocking fee will be applied.
  • If the items are used, or opened we reserve the right to reject the returned product(s).
  • Any markings on the packaging put there by the consumer will constitute a rejected return.
  • Original shipping charges are non refundable and will be deducted from the available credit.
  • Any refunded amount will be issued to the same form of payment originally used for the purchase.
  • Shipping the item(s) back without an Return Goods Authorization (RGA) number issued from FloorMatShop may delay your refund.
  • Shipping cost and responsibility of the product back to FloorMatShop shall be that of the customers if the order was placed in customer error.

You may complete a return item form by:

Any questions regarding these policies please call 1-888-226-2724

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