Q: Why was I asked to send my logo artwork after ordering a custom logo mat?
If you ordered a custom logo mat and no logo artwork was uploaded during checkout or received by email, we may contact you to request your design files before your order can move forward.
Logo artwork is required to begin the proofing process for your custom mat. Once your artwork is received, our design team will create a digital proof for your review and approval prior to production.
To avoid delays, please send your logo artwork as soon as possible. Proof and production timelines begin after artwork has been received.
Q: What should I know before approving my custom logo mat proof?
After placing your order, you will receive a digital proof of your custom logo mat for review. Please read the proof email carefully, as it contains important information about your order and final product.
Logos are generally sized proportionally to the finished mat size unless otherwise requested.
Industry standards consider mat dimensions approximate, and finished mats may vary slightly in size, typically by 3–5 inches in length and width. However, Berber Logo Inlay Mats are cut to the exact ordered size.
- Color Expectations
Colors shown in computer-generated proofs are intended as a visual reference and may not exactly match the finished mat colors or shades. Digital proofs should not be used for exact color matching.
Please note that shades of white are not guaranteed and may appear slightly tinted due to the manufacturing process and rubber materials. Light-colored backgrounds are generally not recommended.
Q: What Does Approval Mean?
By approving your proof, you confirm that you (and/or your company) have authorization to use the submitted logo or artwork and approve the specifications shown for fabrication. Approval confirms that the mat will be manufactured according to the approved proof.
If your design includes a licensed logo, submitting a sketch request confirms that you have obtained the necessary permission or authorization to reproduce that logo on a mat.
Once approved, FloorMatShop cannot be responsible for spelling, artwork, layout, or specification errors that were not identified prior to approval. Claims after approval are generally limited to product quality or workmanship concerns.
Proof Revision Policy
The first and second proof versions for a single design are provided at no charge. Additional revisions to the same design may incur a $25 revision fee if multiple revisions are requested. Revision fees are non-refundable, even if the final design is later ordered.
After Approval
Once we receive your approval, we will send a confirmation email acknowledging receipt. If you do not receive confirmation within 1–2 business days, please contact us at 224-654-6500.
Q: What happens after I approve my custom logo mat proof?
Once you approve your custom logo mat proof, our team will begin the fabrication process for your order.
Standard production time is approximately 10–15 business days, excluding weekends and holidays. After fabrication is complete, your order will ship directly from our manufacturing facility, and a tracking number will be emailed to you as soon as it becomes available.
Please note that all approved logo designs are final. Because your order is custom-made, it is important to carefully review your proof before submitting approval.
Most custom logo mats require approximately 10–15 business days for fabrication. If you ordered a Berber Logo Mat, production time is typically longer and averages 20–25 business days.
Q: What happens if I have not approved my logo mat proof yet?
If we have not received approval for your digital proof, our team may follow up to confirm how you would like to proceed with your order.
At that point, you may:
- Approve your design and move forward with production
- Request changes to your proof if revisions are needed
- Ask questions about your proof, artwork, or product details
- Cancel your order if you no longer wish to proceed
If changes are requested, a revised proof can be created based on your requested updates.
Please note that when approval is submitted by email, FloorMatShop will send a confirmation email confirming that your approval has been received. If you do not receive a confirmation, please contact our team to verify receipt.
If we do not hear back after follow-up attempts, a final reminder may be sent requesting instructions on how you would like to proceed. If no response is received by the stated deadline, the order may be automatically canceled and removed from our system.
Q: What happens after I request changes to my logo mat proof?
If you request revisions to your logo mat proof, your updated design will be placed in our design queue for review and revision.
In most cases, an updated proof will be emailed to you within 24–48 business hours after the requested changes are submitted. Please note that response times do not include weekends or holidays.
Proof Revision Policy
The first and second proof versions for a single design are provided at no charge. Additional revisions to the same design may incur a $25 revision fee per proof version if multiple revisions are requested. Revision fees are non-refundable, even if the final design is later ordered.
Q: What should I know before approving my photorealistic logo mat proof?
After placing your order, you will receive a digital proof of your photorealistic logo mat for review. Please read the proof email carefully, as it contains important information about your order and final product.
A signature is required on the digital proof PDF before production can begin.
Photorealistic Print Expectations
Photorealistic designs are subject to color variation and image clarity differences once printed on carpet material. The final appearance of the mat depends on the quality, detail, focus, resolution, and composition of the uploaded image.
By approving a photorealistic proof, you acknowledge that the finished mat may vary from the digital proof due to the printing process and carpet surface.
If the designer has included notes or recommendations about your artwork, they will be listed on the proof PDF and should be reviewed carefully.
Production Time
The typical fabrication lead time for this product is approximately 10–15 business days after proof approval.
Q: Are custom logo mats and custom cut mats returnable or refundable?
Because custom logo mats and custom cut mats are made specifically to your approved design and specifications, these orders are considered final sale and are not eligible for return or cancellation once production begins.
Please carefully review your digital proof, sizing, artwork, spelling, colors, and product specifications before submitting approval and payment. Approval confirms that your mat will be produced according to the approved design.
Shipping & Delivery
Q: My custom mat order is still in production. When will it ship?
Why are there additional freight charges for my oversized mat order?
If your custom mat order is still in fabrication, it is likely progressing through the standard production process.
Most custom logo mats have an average fabrication lead time of approximately 10–15 business days, excluding weekends and holidays.
Once fabrication is complete, the order will ship directly from the manufacturing facility. As soon as tracking information becomes available, a shipping confirmation email with your tracking number will be sent from [email protected].
Production times may vary by product and order complexity.
Q: Why are there additional freight charges for my oversized mat order?
Some oversized mats require shipment by LTL freight (Less-Than-Truckload) rather than standard parcel carriers due to their size, weight, or dimensions.
If your order qualifies as oversized, additional freight charges may apply. In these cases, FloorMatShop will contact you with the freight rate provided by the carrier for approval before the order moves forward.
No additional freight charges will be applied without your approval.
Q: Do you ship mats to Canada or outside of the U.S.A.?
At this time, FloorMatShop.com is unable to ship orders directly to Canada or anywhere outside of the United States.
If you would still like to place an order, we can ship to a valid U.S. shipping address if you have one available.
If a U.S. shipping address is not available, we may be unable to process the order and cancellation may be required.