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 Customer Service


Frequently Asked Questions

  1. How can I contact you?
  2. What are your shipping options?
  3. What payment types do you accept?
  4. Why does my billing statement reflect your charge on my card while I haven't received a shipping notification?
  5. What is your return policy?
  6. Do you sell wholesale?
  7. How do I get a promotional code or coupon code?
  8. Can I use my own shipping account number?

Answers…

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

  2. What are your shipping options?

    You can view information on our shipping options and order fulfillment times by clicking here.

  3. What payment types do you accept?

    We currently accept VISA, Mastercard & American Express (AMEX) credit cards.

  4. Why does my billing statement reflect your charge on my card while I haven't received a shipping notification?

    • Your credit or debit card is not charged until your item(s) is shipped, at which time we will email you tracking information.
    • Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account.
    • Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.
  5. What is your return policy?

    You can review of return policy by clicking here.

  6. Do you sell wholesale?

    Sorry, we do not sell wholesale.

  7. How do I get a promotional code or coupon code?

    Coupon codes are available occasionally if you follow us on Twitter. If you place an order with us you will also a receive a one-time use code for your next purchase.

  8. Can I use my own shipping account number?

    We are sorry but at this time we do not offer that option.


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