Customer Service

Return Policy

Thank you for choosing FloorMatShop for your floor matting & carpeting needs. We hope you are satisfied with your order and you continue to shop on FloorMatShop in the future. To ensure customer satisfaction, we would like you to look over the following return policies.

Upon receiving your order please do the following before opening the items:

  • If shipment parcel(s) shows signs of shipping damaged, please have the parcel carrier make notes of any parcel(s) damage at the time of delivery.
  • Check the item(s) for any visual delivery damage or defects in the item(s) original packaging.
  • Make sure the item is what you expected before opening the package.
  • If you ordered multiples of one item, open only one package and make sure you like it before opening all of the packages.

If you are for any reason unsatisfied, please read the following and fill out the Return Authorization Form.

  • Please contact us within 5 days of receiving your order. When you call, please ask for a return authorization. Returns are subject to a $15.00 service charge. There is also a restocking fee of 25% of the order value for orders under $1,000 dollars. For orders over $1,000, the restocking fee is at the Seller’s discretion. If more than 5 days have passed since the purchaser has received the merchandise it is up to the seller to decide whether to authorize the return.
  • If the order was shipped from FloorMatShop.com via free freight the original freight costs charged to FloorMatShop.com will be deducted from the refund if customer is not satisfied or changed their mind.
  • Please note that colors can appear different on a computer screen vs in hand, if you are unsatisfied with the color the seller is not responsible. Requests for color samples are available prior to purchase.
  • Custom products cannot be returned due to their unique nature.
  • Items must be returned in new unused condition.
  • If the items are used, or opened we reserve the right to reject the returned product(s).
  • Any markings on the packaging put there by the consumer will constitute a rejected return.
  • Original shipping charges are non refundable and will be deducted from the available credit.
  • Any refunded amount will be issued to the same form of payment originally used for the purchase.
  • Shipping the item(s) back without an Return Goods Authorization (RGA) number issued from FloorMatShop may delay your refund.
  • Shipping cost and responsibility of the product back to FloorMatShop shall be that of the customers if the order was placed in customer error.

Product Policies & Exemptions

  • Due to Health & Safety Regulations, we are unable to accept returns of used vacuums or extraction machines.
  • GM- skus have a no return policy as they are made to order
  • AM- + NT- skus have a 25% restocking fee per the plants discretion

All returns will be inspected upon arrival at our warehouse. If there are any signs that the item has been used we reserve the right to apply up to a 50% restocking fee or refuse the return of the item. All return items must be in their original packaging.

You may complete a return item form by:

    You may complete a return item form by:

    Any questions regarding these policies please call 1.224.654.6500

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