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Questions & Answers

1. How can I contact you?

Click on the Contact Us link in the Customer Service menu.

2. What are your shipping options?

You can view information on our shipping options and order fulfillment times by clicking here.

3. What payment types do you accept?

We currently accept VISA, Mastercard & American Express (AMEX) credit cards. *We also accept PayPal and PayPal Credit.

4. Why does my billing statement reflect your charge on my card while I haven't received a shipping notification?

  • Your credit or debit card is not charged* until your item(s) is shipped, at which time we will email you tracking information.
  • Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account.
  • Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.
  • Logo Mat Orders - Your Card will only be authorized until you approve your logo design. Since logo mats are final sale, the card will be charged once you approve for fabrication.
  • *Debit Cards - If your payment method is a Debit Card your bank will pull the money and put it between our banks for your overdraft protection and verification of funds.

An outstanding debit card authorization is the amount immediately deducted from your available balance while the credit union waits for the final settlement request from the merchant, which can take several days. A final settlement request is an instruction from the merchant to the credit union to deduct the exact amount of your final purchase. It follows after the debit card authorization request and completes the transaction. While the majority of transactions are settled within two to three business days, the actual timing rests with the merchant and is out of the control of the credit union.

Keep in mind, until the final settlement, the outstanding authorization amount may be larger or smaller than your actual purchase amount. In some cases when final settlement is delayed, the outstanding authorization is released, which causes your available balance to appear larger than you might otherwise expect.

  • *PayPal - PayPal uses their own processing method for transaction of funds. If you decide to not process your logo mat order after seeing your proof we will refund your PayPal account right away.

5. What is your return policy?

You can review of return policy by clicking here.

6. Do you sell wholesale?

Sorry, we do not sell wholesale.

7. How do I get a promotional code or coupon code?

Coupon codes are available occasionally if you follow us on Facebook and Instagram. We also email codes throughout the year.

8. Can I use my own shipping account number?

We are sorry, but at this time we do not offer that option.

Can I get a sample?

On most of our product we can provide a free sample of the material or color for verification. Please email sales@floormatshop.com with the item number and your address.


A variety of tools and resources to assist you with some of the questions you may have regarding floor matting and applications. Should you need additional information, please contact our Customer Service department at 1-224-654-6500.

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